Frequently Asked Questions

Frequently Asked Questions At Riverside Cars

At Riverside Cars we also offer a professional car service to our clients. We drive you throughout london and the surrounding areas, to private and business addresses alike.

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Our FAQ's

Who are Riverside Cars London?

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We are family run company, owned and managed by William and Maggie. We are one of the oldest, established Private Hire Companies in the London area, offering a complete car service throughout the London area and beyond, including for our clients, airport transfers.

How can I book a car?

Good question, there are a few methods you can use to book a car:

  • Why not call us on 020 8878 7777
  • Email us on info@riverside-cars.com and we will get back to you as soon as possible.
  • Use our account booking service by clicking here.
  • Contact us through our website form here.
  • Drop by in person, our address is 368 Upper Richmond Road West, London. We would be more than happy to see you.

Which airports do you pick up and drop off too?

We cover all the main London Airports including:

How will I find my driver when I arrive at the airport?

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Our drivers are easily identifiable with the use of name boards with your name on it. The driver will greet you when you arrive and help you with your luggage to the car and take you to your destination in a timely manner.

What should I do if I can`t find my driver?

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In the unlikely event that you can`t see your driver on arrival, then call us on 020 8878 7777, quoting your name or reference and our trained staff will have no problem in assisting you and tracking down your driver.


What sort of vehicles do you have available to hire?

Our fleet is made up of quality well serviced cars, including:

What sort of payments do you take?

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Payments can be made by cash, credit card including Visa, Master card, American Express, or any other credit or Debit card. Also you can pay by setting up an account and booking online via this link.

Are you open 24hrs a day and 365 days a year?

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Good news is yes we are, we never close and are always on hand to take you to your destination on time and in total comfort, any time of the day including all public holidays as well as Christmas and New Years Day.

Will the driver know the way to go, as I am not quite sure of the route?

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All our drivers are experienced licensed taxi drivers and know the area. We also equip every car with a PDA (Portable Digital Assistant) device, loaded with an up to date Tom Tom satellite navigation software to assist them with finding the right destination.


How do you deal with lost property and items left behind in your cars?

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If you have left any property in the car we have a procedure that our drivers will return the lost property to our main office. If we can locate what you have lost and who has lost it, then we can keep your item securely until you need to collect it or have it posted out to you for a small fee or you can also have it dropped off by one of our drivers, which will also incur a taxi fare charge.

What happens for whatever reason my driver doesn`t turn up?

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When you book with us at Riverside Car, we take pride in making sure you get to your destination no matter what the problem. So if your designated driver can`t make it due to, for example a breakdown, we will make sure a replacement driver is with you in a timely fashion and at no extra cost to you.

Can I pick up one of your taxis straight off the street?

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Our company runs Private Hire Cars, so you must book the taxi first through our dispatch office on 020 8878 7777 and wait for your properly licensed driver to come and pick you up. Only London style Black Cabs may be hailed of the street in the city of London.

Are you a licensed cab company?

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We are licensed by the Public Carriage Office and by law all cab companies need to licensed by the PCO. Also all our drivers are licensed to drive a cab too and are ENHANCED CRB checked for your safety and peace of mind.

Do you give out receipts?

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Indeed we do, we understand that a taxi can be a deductable expense, so just ask your driver for one and he will be more than happy to write one out for you at the end of your journey.