Covid-19 Safety Notice

Keeping Our Passengers And Drivers As Safe As Possible

Updated: 19 June 2020

The Government is advising against the use of public transport at the moment, to be more exact buses and trains. The use of Private-hire vehicles in London is seen as a safer alternative mode of transport in these difficult times because of the Covid-19 Pandemic. Riverside Cars are introducing additional safeguarding measures to protect you and our drivers against the spread of COVID-19. Which include the following:

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Coverings for the Face

All our drivers are provided with face masks in the performance of their duties.

Drivers Hygiene

All our drivers will clean and sanitise their hands after every journey and on a regular basis. They will also be asked to self-isolate if they develop any symptoms that relate to the Coronavirus.

The UK Government on the 15th of June announced that face coverings should be worn when using taxis and private hire vehicles.

The licensed vehicle is essentially a public place, and passengers and drivers will feel more confident taking a journey if they see Government guidance being followed by both.

Social Distancing

All our passengers will be asked to sit in the back of the car, there is only so much distance you can keep in a vehicle, but the further away the better, so if alone sit on the left hand side.

Protective Screens

The testing of screens in the car is on-going and further updates will be forthcoming soon.

Vehicle Cleaning

Cars will always be thoroughly cleaned and especially after the passengers have finished their journey and left. Deep cleaning will also be done on a regular basis.

disinfecting a car


The driver will actively encourage the opening of windows throughout the journey to help ventilation and reduce chances of transmission.

Contactless Payment

Cash use is on the decrease and to help keep the transaction as safe as possible, we will be offering contact payments on all journeys.

Familiar Driver

If required you can ask for a particular driver time and time again for your journeys or for example you are going to hospital you can ask for the driver to wait or for the same driver to return if that makes you feel more comfortable.

Passengers on their journey should be involved and play their part to protect the driver:

  • Avoiding contact
  • Wearing a face covering
  • Using adequate ventilation
  • Sit in the back seat
  • Make sure they washed or sanitised their hands before entering the vehicle.
Additional Helpful Information

Guidance for operators

Guidance for passengers

Working safely during COVID-19 in or from a vehicle

covid particles